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Effective Date: March 21, 2025

At PetlyFinder (“PetlyFinder,” “we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.petlyfinder.com, purchase our products (SmartPaw – QR Code & NFC Pet Collar and ScanPaw – QR Code Pet Collar), or interact with us. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

  • Name, email address, phone number, and shipping address: When you place an order, create an account, or contact us.
  • Pet Information: Details you optionally provide (e.g., pet name or description) when setting up a SmartPaw or ScanPaw collar profile.
  • Payment Information: Processed securely via our payment partners (we do not store full payment details).

b. Information Collected Automatically

  • Browsing Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
  • Usage Data: How you interact with our site, such as clicks and time spent.

c. Information from Third Parties

  • Data from payment processors or shipping partners to fulfill your orders.

2. How We Use Your Information

We use your information to:

  • Process and ship your orders for SmartPaw and ScanPaw products.
  • Manage your account and collar profiles.
  • Communicate with you about orders, updates, or promotions (you can opt out of marketing emails).
  • Improve our website, products, and customer experience.
  • Prevent fraud and ensure the security of our site.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted partners who help us process payments, ship products, or analyze site performance (e.g., hosting providers, logistics companies).
  • Legal Authorities: If required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (you’ll be notified if this affects your data).

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, track site usage, and serve relevant content. You can manage cookie preferences through your browser settings, though disabling them may limit site functionality.

5. Your Choices and Rights

  • Account Management: Update your information or delete your account by logging in or contacting us.
  • Marketing Opt-Out: Unsubscribe from promotional emails via the link in any message.
  • Data Access: Depending on your location, you may have rights to access, correct, or delete your data. Contact us at [insert contact email] to make a request.

6. Data Security

We use industry-standard measures (e.g., encryption, secure servers) to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our site may link to external websites (e.g., payment processors). We’re not responsible for their privacy practices – please review their policies.

8. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect data from minors. If you believe we have, please contact us.

9. International Users

If you’re outside the United States, your data may be transferred to and processed in the U.S., where our servers are located. We’ll take steps to protect it per this policy.

10. Changes to This Policy

We may update this Privacy Policy as our business grows (e.g., when we expand beyond SmartPaw and ScanPaw). Changes will be posted here with an updated effective date. Check back periodically.

11. Contact Us

Questions or concerns? Reach out to us at:

  • Email: support@petlyfinder.com
  • Address: Cebu, Philippines

Thank you for choosing PetlyFinder. We’re here to keep your pets safe – and your privacy, too!